IT Administrator
The Sofidel Group
The Sofidel Group is one of the leading manufacturers of paper for hygienic and domestic use worldwide. Established in 1966, the Group has subsidiaries in 13 countries – Italy, Spain, the UK, Ireland, France, Belgium, Germany, Sweden, Poland, Hungary, Greece, Romania and the USA – with more than 6,500 employees, net sales of 2,801 million Euros (2022) and a production capacity of over one million tonnes per year (1,440,000 tonnes in 2022). “Regina”, its most well-known brand, is present on almost all the reference markets. Other brands include: Sopalin, Le Trèfle, Hakle, Softis, Nalys, Cosynel, KittenSoft, Lycke, Nicky, Papernet. A member of the UN Global Compact and the international WWF Climate Savers programme, the Sofidel Group considers sustainability a strategic factor with regards to growth and is committed to reducing its impact on natural capital and maximising social benefits, setting as objective the creation of shared added value for all stakeholders. Sofidel’s greenhouse gas (GHG) emissions reduction targets to 2030 have been approved by the Science Based Targets initiative (SBTi) as consistent with reductions required to keep warming to well-below 2°C, in line with the goals of the Paris Agreement.
MAIN RESPONSIBILITIES
- Provides technical support to users via email, phone and Help-Desk portal
- Manages the workstations and the necessary hardware peripherals
- Monitors hardware functionality and takes action where necessary
- Manages software installation and set up on computers according to the specifications given
- Trains end users on how to use new software and IT equipment
- Organises and schedules updates and maintenance with users
- Maintains repair and correction records
- Identifies deficiencies in network peripherals and equipment.
Do you have experience in IT security, server operations and infrastructure, and does providing high class support motivate you?
Then we would like to hear from you.
Of course, the service oriented IT Administrator, we’re looking for, is technical by nature, but it is obvious that softer skills play an important role in achieving excellence:
- A strong communication and good understanding of the organization’s business, paired with analytical skills and the ability to identify optimization potential, are basic demands;
- You’ll need to respond to a broad range of service requests, which need to get analyzed and categorized, as first line of investigation;
- The handling, coordination, monitoring and documentation of the issue, from the start to the resolution, will be in your hands, but if needed, a problem can be escalated to a higher level of support or a dedicated support group;
- Beside these service related activities, you’ll work close together with the Corporate IT Department and the System & Network Operations Supervisors to improve the IT environment.
Formal requirements:
- Minimum 3 years of experience as a system administrator;
- English language skills, written and spoken (must be used daily);
- Good communication and problem solving skills;
- Ability to work independently;
- Understanding business processes, be systematic and structured in your daily work;
- Experience of working with ERP systems, preferably SAP ECC or SAP 4/HANA;
- Advanced knowledge of network architectures, topologies and protocols (routing and switching);
- Experience in managing virtualised server environments based on VMWare products;
- Knowledge of Microsoft Windows Server and Client operating systems;
- Knowledge of Microsoft Azure Cloud Services and Office 365;
- driver license class B.
We offer you:
- First of all: attractive workplace with a high sense of quality and room for personal fulfillment;
- Permanent employment contract;
- Salary package and benefits in line with best market standards.
