Shipping Office Assistant

Job Category: Supply Chain

Location:

Duluth, MN, US, 55807

Date: Jun 10, 2026

The Sofidel Group

Sofidel, headquartered in Porcari (Lucca), is a global leader in tissue paper production. With a presence in 12 European countries and 11 U.S. states, we employ over 9,000 people dedicated to innovation, sustainability, and inclusivity. Our products, including toilet paper, paper towels, and napkins, are available in more than 50 countries.

We proudly own well-known brands such as Regina, Nicky, Sopalin, Le Trèfle, Hakle, Softis, Nalys, Cosynel, and KittenSoft, while also producing for private-label retailers. With the Papernet brand, we also cater to the "Away-from-Home" sector, ensuring quality solutions for businesses and public spaces.

Wherever you are, Sofidel is there, bringing comfort, quality, and sustainability to everyday life!

Position Overview

Sofidel America of Duluth is currently seeking a Shipping-Office Assistant (SOA). We are searching for a dynamic candidate that is local to the area and is looking for a long term role in a stable environment. Your expertise will make you an important part of our team!

As an SOA you will be responsible for processing outbound delivery paperwork from the warehouse, and verifying shipping information is scanned and filed in the system, while complying with instructions and prescribed routines, methods or procedures and involving minor decision making.

Job Responsibilities

Check in inbound and outbound drivers by verifying identification and pickup information, recording arrivals in the logbook, and assigning dock doors.
Perform accurate data entry in SAP upon completion of loading, bill orders accordingly, and ensure completed shipping paperwork is placed in the appropriate trailer.
Communicate carrier estimated times of arrival and scheduling updates with the Transportation Office Assistant (TOA).
Prepare and generate shipping labels for all small-package shipments.
Coordinate and communicate with internal departments outside of Transportation to support delivery and shipping requirements.
Monitor and respond to emails in a timely manner; scan, file, and maintain shipping documentation; print orders for the following day; and promptly communicate operational issues to the appropriate department or supervisor.

Job Requirements

High School Diploma required; Associate’s degree a plus
Minimum 3 years of proven experience as a shipping and receiving admin/clerk or similar position
Knowledge of HACCP & OSHA standards
Knowledge in SAP and MS Office
Excellent organizational skills
Great communication and interpersonal skills and abilities

To perform this job successfully, an individual must be able to learn and perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Company Benefits

Competitive Salary
Medical Benefits
PTO and Vacation
Retention Bonus
401K
Career Advancement Opportunities

Work Environment

Personal protective equipment (PPE) is required when in the plant and warehouse areas. PPE will include safety shoes, eye and ear protection, reflective vests and hairnets or hats along with any other necessary protection. Temperatures in the plant/warehouse can range a great deal from season to season. The employee will be exposed to considerable paper dust and employees will also be exposed to noise levels that will require hearing protection.

WHAT WE OFFER

A full-time employment
The chance to work in an international Group and a concrete opportunity for professional growth
A dynamic environment based on teamwork
Sofidel Language Learning Programme through innovative digital platform for you and one additional user, such as family member or friend.