IT Administrator
The Sofidel Group
Sofidel, headquartered in Porcari (Lucca), is a global leader in tissue paper production. With a presence in 12 European countries and 11 U.S. states, we employ over 9,000 people dedicated to innovation, sustainability, and inclusivity. Our products, including toilet paper, paper towels, and napkins, are available in more than 50 countries.
We proudly own well-known brands such as Regina, Nicky, Sopalin, Le Trèfle, Hakle, Softis, Nalys, Cosynel, and KittenSoft, while also producing for private-label retailers. With the Papernet brand, we also cater to the "Away-from-Home" sector, ensuring quality solutions for businesses and public spaces.
Wherever you are, Sofidel is there, bringing comfort, quality, and sustainability to everyday life!
PURPOSE
To manage the network infrastructure and provide IT support to the relevant users in compliance with data protection, data security and Group policies and procedures.
MAIN RESPONSIBILITIES
- Provides technical support to users via email, phone and Help-Desk portal
- Manages the workstations and the necessary hardware peripherals
- Monitors hardware functionality and takes action where necessary
- Manages software installation and set up on computers according to the specifications given
- Trains end users on how to use new software and IT equipment
- Organises and schedules updates and maintenance with users
- Maintains repair and correction records
- Identifies deficiencies in network peripherals and equipment
- Identifies and suggests possible improvements to procedures
- Contributes to satisfying the continuing need for IT innovation and development
- Acts in compliance with Data Protection in line with current legislation and corporate policies
- Promotes a corporate culture based on safety
- Applies Corporate Principles and Values
REQUIREMENTS FOR THE APPLICATION
- Preferable Informatics University Degree or equivalent
- Minimum 3 years of experience as a System Administrator
- Experience of working with ERP systems, preferably SAP S/4HANA (user sided)
- Advanced knowledge of network architectures, topologies and protocols (routing and switching)
- Experience in managing virtualised server environments based on VMWare products
- Knowledge of Microsoft Windows server and client operating systems
- Knowledge of Microsoft Azure cloud services and Office 365
- English language skills, written and spoken (must be used daily)
- Good communication and problem solving skills
- Ability to work independently
- Understand business processes, be systematic and structured in your daily work
WHAT WE OFFER
- A full-time employment
- The chance to work in an international Group and a concrete opportunity for professional growth
- A dynamic environment based on teamwork
- Sofidel Language Learning Programme through innovative digital platform for you and one additional user, such as family member or friend.
