Helpdesk IT

Job Category: IT

Location:

PORCARI, LUCCA, 55016

Date: 10 Oct 2025

The Sofidel Group

Sofidel, headquartered in Porcari (Lucca), is a global leader in tissue paper production. With a presence in 12 European countries and 11 U.S. states, we employ over 9,000 people dedicated to innovation, sustainability, and inclusivity. Our products, including toilet paper, paper towels, and napkins, are available in more than 50 countries.

We proudly own well-known brands such as Regina, Nicky, Sopalin, Le Trèfle, Hakle, Softis, Nalys, Cosynel, and KittenSoft, while also producing for private-label retailers. With the Papernet brand, we also cater to the "Away-from-Home" sector, ensuring quality solutions for businesses and public spaces.

Wherever you are, Sofidel is there, bringing comfort, quality, and sustainability to everyday life!

PURPOSE

To provide IT support to the relevant users in compliance with data protection, data security and Group policies and procedures.

MAIN RESPONSIBILITIES

Provides technical support to users via email, phone and Help-Desk portal
Manages the workstations and the necessary hardware peripherals
Monitors hardware functionality and takes action where necessary
Manages software installation and set up on computers according to the specifications given
Trains end users on how to use new software and IT equipment
Organises and schedules updates and maintenance with users
Maintains repair and correction records
Identifies and suggests possible improvements to procedures
Acts in compliance with Data Protection in line with current legislation and corporate policies
Promotes a corporate culture based on safety
Applies Corporate Principles and Values

What we are looking for

We are looking for young and passionate Candidates to join our IT Department based at our Headquarter in Porcari. The candidate should have experience in troubleshooting, problem solving, diagnosing hardware and software issues.

Requirements for the application

You are going to graduate or you have just graduated in Information Technologies, Computer Science Engineering or equivalent studies, or you have a technical high school diploma
You have a good level of English knowledge (especially reading and speaking)
You are prone to work as a team and independently
You are keen on learning and you have a positive attitude to change tasks frequently
You have a knowledge on: Windows Operating Systems; Microsoft Office and 365 Applications, Microsoft Intune, Azure; virtual infrastructures and backup systems; network and client configuration for connectivity; Active Directory, peripheral and accessory/adapter hardware

What we offer

A full-time employment
The chance to work in an international Group and a concrete opportunity for professional growth
A dynamic environment based on teamwork
Sofidel Language Learning Programme through innovative digital platform for you and one additional user, such as family member or friend.