Customer Service Representative with German

The Sofidel Group  

The Sofidel Group is one of the leading manufacturers of paper for hygienic and domestic use worldwide. Established in 1966, the Group has subsidiaries in 12 countries – Italy, Spain, the UK, France, Belgium, Germany, Sweden, Poland, Hungary, Greece, Romania and the USA – with more than 6,000 employees, net sales of 1,919 million Euros (2019) and a production capacity of over one million tonnes per year (1,308,000 tonnes in 2019). “Regina”, its most well-known brand, is present on almost all the reference markets. Other brands include: Softis, Le Trèfle, Sopalin, Thirst Pockets, KittenSoft, Nalys, Cosynel, Lycke, Nicky, Papernet. A member of the UN Global Compact and the international WWF Climate Savers programme, the Sofidel Group considers sustainability a strategic factor with regards to growth and is committed to reducing its impact on natural capital and maximising social benefits, setting as objective the creation of shared added value for all stakeholders. Sofidel’s greenhouse gas (GHG) emissions reduction targets to 2030 have been approved by the Science Based Targets initiative (SBTi) as consistent with reductions required to keep warming to well-below 2°C, in line with the goals of the Paris Agreement.




  • Efficiently manages orders
  • Manages relationships with clients and with the sales force
  • Generates and updates clients statements
  • Manages promotional agreements entered with clients
  • Reports any variances in sales strategy implementation
  • Detects any possible process critical areas
  • Promotes Company Principles and Values


  • Native or fluent German (spoken and written) plus good command of English
  • Previous customer service experience is  welcomed (preferred in FMCG industry)
  • Good understanding of accounting principles
  • Proficiency in Microsoft Office tools, especially in Excel and Word
  • SAP knowledge would be an advantage
  • Efficient communicator in remote work
  • Strong focus and orientation on internal and external client.



  • Regular full time job contract
  • Salary package and benefits in line with market standards
  • Very interesting projects in multinational team
  • Part of onboarding training abroad (with respect to pandemic rules)
  • Constant remote contact with German clients and colleagues.