Customer Services Assistant - Brand with German
The Sofidel Group
The Sofidel Group is one of the leading manufacturers of paper for hygienic and domestic use worldwide. Established in 1966, the Group has subsidiaries in 13 countries – Italy, Spain, the UK, Ireland, France, Belgium, Germany, Sweden, Poland, Hungary, Greece, Romania and the USA – with more than 6,500 employees, net sales of 2,801 million Euros (2022) and a production capacity of over one million tonnes per year (1,440,000 tonnes in 2022). “Regina”, its most well-known brand, is present on almost all the reference markets. Other brands include: Sopalin, Le Trèfle, Hakle, Softis, Nalys, Cosynel, KittenSoft, Lycke, Nicky, Papernet. A member of the UN Global Compact and the international WWF Climate Savers programme, the Sofidel Group considers sustainability a strategic factor with regards to growth and is committed to reducing its impact on natural capital and maximising social benefits, setting as objective the creation of shared added value for all stakeholders. Sofidel’s greenhouse gas (GHG) emissions reduction targets to 2030 have been approved by the Science Based Targets initiative (SBTi) as consistent with reductions required to keep warming to well-below 2°C, in line with the goals of the Paris Agreement.
PURPOSE
To guarantee service quality to internal and external clients in compliance with operational/management company procedures.
MAIN RESPONSIBILITIES
- Efficiently manages orders
- Manages relationships with clients and with the sales force
- Generates and updates clients statements
- Manages promotional agreements entered with clients
- Reports any variances in sales strategy implementation
- Detects any possible process critical areas
- Promotes Company Principles and Values
REQUIREMENTS
- Native or fluent German (C1) and English (C1);
- 2+ years of relevant experience in the areas of customer services support, preferably within FMCG, retail;
- Accounting principles good knowledge;
- General computer literacy and proficiency in MS Office;
- SAP familiarity will be considered as strong asset;
- Communication skills and readiness to work in cross international environment.
