Customer Services Assistant - Brand with Italian
The Sofidel Group
The Sofidel Group is one of the leading manufacturers of paper for hygienic and domestic use worldwide. Established in 1966, the Group has subsidiaries in 13 countries – Italy, Spain, the UK, Ireland, France, Belgium, Germany, Sweden, Poland, Hungary, Greece, Romania and the USA – with more than 6,500 employees, net sales of 2,801 million Euros (2022) and a production capacity of over one million tonnes per year (1,440,000 tonnes in 2022). “Regina”, its most well-known brand, is present on almost all the reference markets. Other brands include: Sopalin, Le Trèfle, Hakle, Softis, Nalys, Cosynel, KittenSoft, Lycke, Nicky, Papernet. A member of the UN Global Compact and the international WWF Climate Savers programme, the Sofidel Group considers sustainability a strategic factor with regards to growth and is committed to reducing its impact on natural capital and maximising social benefits, setting as objective the creation of shared added value for all stakeholders. Sofidel’s greenhouse gas (GHG) emissions reduction targets to 2030 have been approved by the Science Based Targets initiative (SBTi) as consistent with reductions required to keep warming to well-below 2°C, in line with the goals of the Paris Agreement.
PURPOSE
To guarantee service quality to internal and external clients in compliance with operational/management company procedures.
MAIN RESPONSIBILITIES
- Efficiently manages orders
- Manages relationships with clients and with the sales force
- Generates and updates clients statements
- Manages promotional agreements entered with clients
- Reports any variances in sales strategy implementation
- Detects any possible process critical areas
- Promotes Company Principles and Values
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REQUIREMENTS FOR THE APPLICATION
- Native or fluent Italian (C1) and English (C1)
- 2+ years of relevant experience in the areas of customer services support preferably within FMCG, retail
- Accounting principles good knowledge
- General computer literacy and proficiency in MS Office
- SAP familiarity will be considered as strong asset
- Communication skills and readiness to work in cross international environment
WHAT WE OFFER
- A full-time employment
- The chance to work in an international Group and a concrete opportunity for professional growth
- A dynamic environment based on teamwork
- Sofidel Language Learning Programme through innovative digital platform for you and one additional user, such as family member or friend
- Flexible working hours 8:00-10:00
- Salary and benefits in line with market standards
- Multicultural and international work environment
- Stable employment in an international company with an established position on the FMCG market
- Working in a well-coordinated and experienced team that is willing to help and contribute
- Trainings and support at the initial and further stages
- Language courses – you pick what language you want to improve
- Private medical care and life insurance
- Company products at preferential prices, as well as Employee deputy
- Office located next to the Metro Rondo Daszyńskiego
- Snack vending machines in the office
