Customer Services Assistant with Italian

Job Category:

Location:

Warszawa, Mazowieckie, 00 - 768

Date: 19 Nov 2025

The Sofidel Group

Sofidel, headquartered in Porcari (Lucca), is a global leader in tissue paper production. With a presence in 12 European countries and 11 U.S. states, we employ over 9,000 people dedicated to innovation, sustainability, and inclusivity. Our products, including toilet paper, paper towels, and napkins, are available in more than 50 countries.

We proudly own well-known brands such as Regina, Nicky, Sopalin, Le Trèfle, Hakle, Softis, Nalys, Cosynel, and KittenSoft, while also producing for private-label retailers. With the Papernet brand, we also cater to the "Away-from-Home" sector, ensuring quality solutions for businesses and public spaces.

Wherever you are, Sofidel is there, bringing comfort, quality, and sustainability to everyday life!

MAIN RESPONSIBILITIES

Efficiently manages orders
Manages relationships with clients and with the sales force
Generates and updates clients statements
Manages promotional agreements entered with clients
Reports any variances in sales strategy implementation
Detects any possible process critical areas
Promotes Company Principles and Values

REQUIREMENTS

Native or fluent Italian (C1) and English (C1);
Basic account skills: credits, debits, and balances
Experience in the areas of customer services support, preferably within FMCG, retail would be an asset;
SAP familiarity will be considered as strong asset;
Communication skills and readiness to work in cross international environment;
Basic proficiency in Microsoft Excel or similar tools
Strong attention to detail and accuracy
General computer literacy and proficiency in MS Office;

WHAT WE OFFER

A full-time employment
The chance to work in an international Group and a concrete opportunity for professional growth
A dynamic environment based on teamwork
Sofidel Language Learning Programme through innovative digital platform for you and one additional user, such as family member or friend
Flexible working hours 8:00-10:00
Multicultural and international work environment
Private medical care and life insurance
Sharing the costs of sports activities
Snack vending machines in the office
Holiday funds